http://www.chronicle.com/article/The-3-Qualities-That-Make-a/238883?cid=db&elqTrackId=1938fdadcd2f4e1590f3e91d6ee23f79&elq=403e5bb374df4e7a94ff5081a6d64c2c&elqaid=12976&elqat=1&elqCampaignId=5356

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